Private affairs coordination for high-net-worth families

Important family matters should not begin with a last-minute search.Eheng · 澄序颐衡

Private household staff, medical coordination, business protection and insurance matters are handled through one consistent point of contact. Tell us the outcome you need; we clarify the brief, screen providers, coordinate communication and follow delivery.

私人管家、医疗协调、商务安保与保险事务，由一个固定窗口统一对接。您只需说明希望完成的结果，我们负责需求梳理、服务商筛选、沟通协调和交付跟进。

An initial conversation does not require medical records, identity documents, bank information or other highly sensitive material.

Needs firstWe understand the problem before selecting professional resources需求先行 · 先理解问题，再寻找适合的专业服务资源

Limited disclosureProviders receive only the information required for the task有限披露 · 服务商只获得完成任务所必需的信息

Clear responsibilityPlatform and provider boundaries are recorded责任清晰 · 平台与专业机构的责任边界明确记录

Traceable deliveryMaterial approvals, plans, payments and results are documented交付可追踪 · 重要授权、方案、付款和结果按项目留痕

Why one coordination window matters

The hard part is not finding providers. It is knowing whom to trust.

真正麻烦的，不是没有服务商，而是不知道该信任谁。

Medical, staffing, security and insurance matters often involve several organizations and contacts. Capability is difficult to judge, information must be repeated, and responsibility can remain unclear.

Eheng becomes the consistent coordination window between the family and professional providers, reducing screening effort, communication load and unnecessary exposure of information.

家庭在处理医疗、人员、安全和保险事务时，往往需要同时面对多个机构和联系人。服务能力难以判断，信息需要反复说明，责任边界也不够清晰。澄序颐衡成为客户与专业服务机构之间的固定协调窗口，帮助减少筛选成本、沟通成本和信息暴露范围。

Eheng in two minutes

From one specific need to an orderly delivery.

从一项具体需求，到一次有序交付。See how we clarify the goal, limit information, compare professional providers and follow the result.了解我们如何梳理目标、限制信息范围、比较专业机构，并持续跟进服务结果。

Begin with one specific problem.

从一个具体问题开始。

You do not need to buy a complete membership first. Begin with one defined assignment and decide through real delivery whether Eheng deserves a longer relationship.

客户无需一次购买完整会员服务。您可以先委托一项明确任务，在实际合作中判断我们是否值得长期信任。

Private butler and household staff screening

私人管家与家庭人员筛选

Match suitable household professionals against family structure, responsibilities, service standards and privacy requirements.

根据家庭结构、工作内容、服务标准和隐私要求，协助匹配合适的管家及家庭服务人员。

Suitable situations

Finding a private butler or family assistant
Arranging elder, child or household care staff
Higher expectations for background, conduct and stability

Coordination scope

Needs brief and partner screening
Candidate packs, interviews and trial scheduling
Household handover and issue coordination

Responsibility boundaryThe employer retains the final hiring decision, lawful employment relationship and household authority.

Private medical and care coordination

私人医疗与就医事务协调

Organize the care need, connect suitable medical providers and coordinate appointments, records, travel and follow-up matters.

协助整理就医需求，对接合适的医疗服务机构，并协调预约、资料、行程及后续事项。

Suitable situations

Specialist, multidisciplinary or second-opinion needs
Checkups, reviews, rehabilitation or ongoing care resources
Domestic or cross-border medical coordination

Coordination scope

Needs and medical-information boundary
Provider verification, appointment and travel coordination
Review, rehabilitation and follow-up actions

Responsibility boundaryEheng does not diagnose, advise treatment or guarantee outcomes. Licensed clinicians and institutions retain medical responsibility.

Business protection and travel safety coordination

商务安保与出行安全协调

Connect lawful professional security providers for business events, travel, public itineraries or family safety needs.

根据商务活动、差旅、公开行程或家庭安全需求，对接依法经营的专业安保服务机构。

Suitable situations

Important business events or public itineraries
Domestic or international travel and temporary protection
Family or residential security reviews

Coordination scope

Coverage and risk-level confirmation
Provider and service-plan comparison
Personnel, vehicle, itinerary and exception coordination

Responsibility boundaryEheng does not directly provide armed protection, investigation, surveillance or law-enforcement services.

Family insurance organization and licensed referral

家庭保险事务整理与转介

Organize existing policies, insurance needs and claim documents, then refer to licensed institutions or professionals when needed.

协助整理现有保单、保险需求和理赔资料，并在需要时转介持牌保险机构或从业人员。

Suitable situations

Multiple policies or an unclear protection structure
Renewal, payment and document reminders
Claim-document preparation and professional referral

Coordination scope

Policy inventory and coverage classification
Renewal, payment and claim-document checklist
Licensed referral and follow-up coordination

Responsibility boundaryEheng does not independently sell insurance or guarantee returns or claims. Regulated services remain with licensed providers.

Service process

One matter. Five steps.

一项事务，五个步骤。Tell us the problem to solve. Eheng organizes the brief, information boundary, professional providers and delivery progress.您只需说明希望解决的问题。澄序颐衡负责把需求、信息边界、专业机构和交付进度组织起来。

01
State the outcome
Share the problem, timing and location. Unnecessary sensitive information is not required at this stage.
说明结果 · 告诉我们希望解决的问题、时间要求和服务地点，初步沟通无需提供不必要的敏感资料。
02
Define the boundary
Confirm scope, information, budget range and responsibility; further material is collected only when necessary and authorized.
明确边界 · 确认服务内容、信息范围、预算区间和责任边界；只有必要且获得授权后才进一步收集资料。
03
Screen options
Contact suitable professional providers and, when useful, present several comparable options.
筛选方案 · 根据任务联系并筛选适合的专业服务机构，必要时提供多个可比较方案。
04
Authorize delivery
After client approval, the selected provider delivers while Eheng coordinates arrangements, progress and exceptions.
授权执行 · 客户确认方案后由相应机构提供服务，澄序颐衡负责安排、进度跟进和异常协调。
05
Close the delivery
Organize the result and follow-up; authorized long-term records reduce repeated explanations for future work.
完成交付 · 整理服务结果和后续事项；经长期客户授权后保留必要服务记录，减少重复沟通。

By default, providers do not receive permanent client contact details or unrelated family information.默认情况下，服务机构不会取得客户的永久联系方式或与任务无关的家庭资料。

We provide more than another phone number.

我们提供的，不只是一个联系方式。

Needs first需求先行

Understand the result before choosing the service route.先理解客户希望解决的问题，再选择服务方式。

Limited disclosure有限披露

Clients decide what may be shared, with whom and when.客户可明确哪些信息可以披露、向谁披露以及何时披露。

Clear responsibility责任清晰

Clarify the duties of the platform, client and provider.尽量明确平台、客户和服务机构各自承担的责任。

One window固定窗口

Clients do not need to repeat and chase across several providers.客户无需在多个供应商之间反复说明和追问。

Traceable delivery可追踪交付

Material approvals, plans, payments and outcomes are recorded when the project requires it.重要授权、方案、付款和服务结果根据项目需要记录。

Ways to work with us

Complete one task before deciding on a long-term relationship.

先完成一项任务，再决定是否长期合作。

One-off project

For a defined need, with agreed scope, delivery standard and platform fee.

单次项目 · 适合有明确需求的客户。以具体任务为单位，确认服务内容、交付标准和平台费用。

Ongoing coordination

For recurring family matters requiring one contact window, service records and continued follow-up.

持续协调 · 适合需要长期处理家庭事务的客户，可设置固定沟通窗口、服务记录和持续跟进机制。

Private membership

For frequent, multi-category needs. Membership is invitation or assessment based and tailored to the family.

私人会员服务 · 面向高频、多类别家庭事务需求，采用邀请或评估机制，并按家庭实际情况单独制定。

Fees

Fees are explained before service begins.

收费在服务开始前说明。

Costs may include Eheng consultation or coordination fees, third-party professional fees, and client-approved travel or necessary expenses.

Any provider commission or referral fee is disclosed according to the project and applicable rules. No additional charge is created without client confirmation.

费用可能包括平台咨询或协调服务费、第三方专业机构费用，以及经客户确认的必要差旅或其他成本。如平台获得服务佣金或转介费用，将按具体项目和适用规则说明。客户确认前，不会擅自产生额外收费。

Trust and compliance

Professional services remain with professional providers.

专业服务，由专业机构承担。

Eheng clarifies needs, screens resources, coordinates information and follows projects. Medical, insurance, protection, employment, legal and financial work is independently delivered by appropriately qualified providers.

We do not replace doctors, insurers, security companies, lawyers or other licensed professionals
We reject illegal investigation, surveillance, threats, violence and arrangements intended to avoid regulation
We reject unlicensed medical or insurance services, false documents and concealment of material facts

澄序颐衡提供需求梳理、资源筛选、信息协调和项目跟进。涉及医疗、保险、安保、用工、法律或财务事项时，具体服务由具备相应资质的机构和人员独立提供。

Frequently asked questions

What you may want to confirm before working with us.

合作前，您可能想先确认这些问题。

01Is Eheng a household agency, hospital or insurer?

No. Eheng provides private affairs coordination. Household, medical, insurance and protection services are independently delivered by professional providers.

澄序颐衡是家政公司、医院或保险公司吗？ · 不是。澄序颐衡提供私人事务协调服务，具体家政、医疗、保险和安保服务由相应专业机构独立提供。

02Can you directly recommend a doctor, insurer or bodyguard?

We first understand the need and then coordinate a suitable professional provider. Qualified institutions and people retain regulated responsibility.

可以直接推荐医生、保险或保镖吗？ · 我们会先了解需求，再协调合适的专业机构；涉及资质的事项由具备相应资格的机构和人员负责。

03Are providers reviewed?

We review legal entity, relevant credentials, service scope, communication and delivery records, but no review can eliminate all service risk.

服务商是否经过审核？ · 我们会核验经营主体、相关资质、服务范围、沟通能力和交付记录，但任何审核都不能完全消除服务风险。

04How is client privacy protected?

Initial consultation collects only necessary information. Sensitive material is processed after purpose, recipient, transfer method and authorization are clear.

平台如何保护客户隐私？ · 初步咨询只收集必要信息。涉及敏感资料时，会先说明用途、接收方和传递方式，并在获得授权后处理。

05Can I buy one service only?

Yes. A client may begin with one defined assignment without first joining a membership.

可以只购买一次服务吗？ · 可以。客户可以先委托一项明确任务，不需要先加入会员。

06How does Eheng charge?

A project may include consultation, coordination or project fees. Third-party providers quote separately, and fees are explained before confirmation.

平台如何收费？ · 可能收取咨询费、协调服务费或项目服务费；第三方机构单独报价，费用在客户确认服务前说明。

07Do you accept urgent needs?

You may submit one. We decide based on timing, location, service type and actual provider capacity; submission does not guarantee acceptance.

是否接受紧急需求？ · 可以提交。平台会根据时间、地点、服务类型和供应商实际能力判断是否能够协助，但提交不代表必然承接。

Contact Eheng

Tell us what you need to solve now.

告诉我们，您现在希望解决什么问题。Briefly share the service type, city, timing and intended outcome. We will first decide whether we can assist and then explain the next step.请简要说明服务类型、所在城市、预计时间和希望达到的结果。我们会先判断是否能够协助，再说明下一步安排。

Submit a service request online

Official websiteehengpb.com

Direct contact

During business hours, we usually provide an initial response within two hours. Complex or urgent matters are assessed individually.工作时间内，我们通常会在两小时内进行初步回复。复杂或紧急事项将根据具体情况另行确认。